Open Access Original Research Article

The Effectiveness of Services Outsourcing in Sri Lankan State Universities

Amarasingham Pahirathan

Asian Journal of Economics, Business and Accounting, Page 1-21
DOI: 10.9734/AJEBA/2018/43542

Universities in Sri Lanka are in the process of rapid development in tertiary education. In this context, service outsourcing becomes a crucial element of enhancing university functionalities in terms of cleaning, security and cafeteria in particular. Meanwhile, there is considerable debate on the effectiveness of outsourcing services. This study attempts to resolve this controversy by examining the effectiveness of Outsourcing services in Sri Lankan state Universities. Meanwhile, a limited number of studies has been conducted on Outsourcing in higher educational institutes and no other research has yet assessed the effectiveness of outsourcing services in Sri Lankan Universities. Hence the main objective of this study is to assess the effectiveness of outsourcing services in Sri Lankan universities. Primary data has been collected from the administrative employees working in Universities. Two stage cluster sampling method was used to obtain 132 responses from administrative staff in University of Peradeniya, Sabaragamuwa University of Sri Lanka and Eastern University, Sri Lanka. Descriptive analysis and One-way ANOVA were carried on the collected data. The result reveals that there are differences in the effectiveness of cafeteria and security services among the three universities. The effectiveness of outsourced cleaning service is at high level in all the three universities. The effectiveness of outsourced cafeteria service is at a high level in University of Peradeniya, moderate level in Sabaragamuwa University of Sri Lanka and low level in Eastern University, Sri Lanka. Similarly, the effectiveness of outsourced security service is at high level in both University of Peradeniya and Sabaragamuwa University of Sri Lanka while itis at a moderate level at Eastern University, Sri Lanka. Hence Implications of this research and the recommendation of this study suggested that the Scholars, institutional administrators and policymakers need to understand the outsourcing phenomenon and whether it is effective and beneficial to the organisation.

Open Access Original Research Article

Effects of Microfinance Services on Growth of Small and Medium Enterprises: A Case of Wundanyi Sub-County, Kenya

Macarius Mng’ang’u Mrombo, Martin Onsiro Ronald

Asian Journal of Economics, Business and Accounting, Page 1-9
DOI: 10.9734/AJEBA/2018/43967

This study was conducted to establish the effects of microfinance services inaccessibility on the growth of small and medium enterprises in Wundanyi sub-county, Taita-Taveta County. The research objectives were to establish the effects of saving mobilisation services inaccessibility, crediting services inaccessibility, business information services inaccessibility and mobile banking services inaccessibility on the growth of SMES. To achieve these objectives the research used a descriptive research design. The target population was 81 retail posho mills businesses in the Wundanyi sub-county business register as at 10th may 2017. Krejcie & Morgan [1] table was used to pick the sample of 66 retail posho mills businesses. A self-administered questionnaire was used as a sole means of collecting data from the sample of 66 SMES. However, data were collected from 66 respondents who were owners of the SMES giving a response rate of 95%. Quantitative data were analyzed using descriptive and multiple regression methods of analysis aided by the Statistical package of social science SPSS program. Based on the findings, the study concluded that savings, crediting, business information and mobile banking services inaccessibility do affect growth in sales, profit and business expansion both negatively and positively. The study recommended microfinance institutions to come up with new measures that encourage savings culture and borrowing without setting conditions that are unfavorable to the SMEs.

Open Access Original Research Article

Repositioning Democratic Governance in Nigeria: Implications on National Economy

Emma I. Okoye, Ugochukwu J. Nwoye, Chukwunonso Ekesiobi, Justina Obiorah

Asian Journal of Economics, Business and Accounting, Page 1-20
DOI: 10.9734/AJEBA/2018/44731

The value system of Nigeria’s democratic process since 1999 may have been undermined by the absence of good governance in the country’s leadership stream. And despite the craze for unprecedented development in the country even as it dreams of becoming the 20th best economy in the world by the year 2020, Nigeria leadership attitude to accountability, transparency and outright respect for the rule of law may after all remain a major challenge to overcome in the 21st century. The study adopts empirical process by means of charts towards evaluating the quality of governance Nigeria may have witnessed in the post 1999 democratic regimes of Nigeria with emphasis on the annual GDP growth rate statistics, annual GDP achieved (in US$), unemployment rates as co-published by the International Monetary Fund, annual national Budget of Nigeria as published by the World Bank Group and the country’s corruption perception index as rated by Transparency International (TI) for the years 1999 – 2016. These were all employed by the study for graphical evaluation and assessment purpose using charts. Indicative pointers from the charts shows that though the country’s annual budget has continued to rise since 1999, the country’s employment sector has not really benefitted from this acclaimed shoot up given the recent upward movement of the country’s unemployment rate and the consequent downward pace in the rate at which the economy of Nigeria is growing in recent times.

Further pointers noted from the corruption perception index chart indicate that the quality of the governance obtainable in the country is a far cry from what good governance really entails. The study however preferred some sensitive policy framework and reliable approaches to these notable challenges currently engulfing the country.

Open Access Original Research Article

Total Quality Management and Service Quality Delivery at Ghana Airports Company Limited

Samuel Anafo, Christina Appiah-Nimo

Asian Journal of Economics, Business and Accounting, Page 1-14
DOI: 10.9734/AJEBA/2018/43945

This study was carried out to assess the effect of Total Quality Management on Service Quality Delivery. A quantitative research approach was employed. The study area was the customer service channel at Kotoka International Airport in Accra. The population was employees and customers of GACL. 221 customers and 103 employees who met the selection criteria participated in the study. Descriptive statistics, Pearson’s correlation test, and Confirmatory Factor Analysis (CFA) were used to present findings through Amos 8. According to the findings, TQM makes a significant positive effect on service quality. Out of the three domains of TQM, asset management and quality assurance make significant positive effect on service quality after controlling for the covariates, with a variance of 47.7% in the regression model. The study reveals that the level of service quality delivered at GACL is satisfactory, with Tangibles being the highest. It also suggests that the level of TQM is appreciably high. However, the level of service quality delivered did not lead to high satisfaction. This implies that, TQM has not been able to eliminate all bottlenecks in service delivery. The practical implication of this finding is that, service quality delivery can be improved by enhancing the effectiveness of asset management, quality assurance, and quality control and service quality dimensions. It provides a basis for improving service quality delivery in GACL and to leapfrog academic debate on the foregoing topic, particularly in terms of potential variables that may confound the relationship between TQM and service quality delivery.

Open Access Original Research Article

The Paradox of Poverty Reduction in Ethiopia: Are Microfinance Institutions Really Pro-poor?

Abebe Tarekegn, Tsegaye Molla

Asian Journal of Economics, Business and Accounting, Page 1-7
DOI: 10.9734/AJEBA/2018/44597

Financial investment is one of development interventions to improve per capita income and consumption of the urban population. This study evaluates whether Adiss Credit and Saving Institution (ADCSI) as a microfinance institution is pro-poor and identifying determinants of borrowing credit. The study employed primary data collected from 108 clients and 108 non clients selected using three stage cluster sampling. Propensity Score Matching (PSM) and Tobit model were used to evaluate the impact of ADCSI on poverty reduction and to identify determinants of borrowing fund respectively. The Average Treatment effect of Treated (ATT) indicates significant welfare difference between clients and non-clients in terms of consumption expenditure. Although the positive welfare impact of microfinance institutions, they are mostly out of the reach of the poor for the reason that credit is limited to those who own residential houses and earnings. Hence, repositioning the financial industry towards pro-poor institutions through minimising collateral related hindrances, supervising borrowed fund to be invested on production activities, and equitable financial service targeting for unemployed youths for creating job opportunities are suggested financial policy options.