Open Access Original Research Article

E-service Quality: A Study of Online Hotel Booking Websites in Hong Kong

Kin Man Chow

Asian Journal of Economics, Business and Accounting, Page 1-13
DOI: 10.9734/AJEBA/2017/35353

This paper aimed to examine how web design, responsiveness, reliability, enjoyment, ease of use, security, and customization influence e-service quality of online hotel booking agencies in Hong Kong. Quantitative approach was used to examine the relationships between each of the dimensions and overall e-service quality. Based on findings in prior studies, current study extended the framework to the dimensions of ease of use, security and customization in addition to the dimensions of web design, responsiveness, reliability and enjoyment. An online survey website was set up to collect responses from students of two higher education institutes in Hong Kong. 162 valid responses were collected for analysis. Results found that web design (p = .002) and customization (p <.001) positively influenced e-service quality of online hotel booking agencies. Online hotel booking companies can concentrate their resources to these identified dimensions, in particularly through web design and customization, to achieve the desired level of e-service quality. This study has practical implications to online hotel booking agencies on how to enhance their e-services quality. It conceptualized and tested a multiple-item scale for measuring the e-service quality delivered by online hotel booking intermediaries. Moreover, it examined the proposed framework with three additional dimensions ease of use, security, and customization included. This paper concludes by discussing the findings of this study and highlighting areas for future research in the realm of e-service quality.

Open Access Original Research Article

Information Resource Management and Use by Marketers of Business Organisation

Abdulsalami T. Lucky, Omosigho A. Nsikanabasi

Asian Journal of Economics, Business and Accounting, Page 1-10
DOI: 10.9734/AJEBA/2017/34743

Information is needed in all spheres of life, either to facilitate decision-making or for progress in daily work. People need information about new development. A manager needs information about his business. A businessman as a wholesaler or retailer needs information to set up new business and to improve on his existing ones. Because of the importance of information, this research focuses on information sources/resources management and use by the Nigerian Bottling Company Plc. It attempts to identify the problems inhibiting information sources/resources management and their usage. This study is quantitative utilizing a survey questionnaire to gather primary data from a stratified sample of marketers of the NBC Company. Five hundred and forty three (543) questionnaires were administered to marketers of the NBC, 502 questionnaires was collected and analysed using frequency and percentages. The findings of the research reveal that the NBC has no experience manager to manage its sources and resources. Resources are managed by positions i.e. sales manager, market developer and computer sales analyst, in the absence of employed information managers/librarians who are qualified to catalogue, classify package and repackage, process, transmit, store, select, create, represent information acquired; organise, preserve, analyse, communicate, retrieve and disseminate information to respective marketers. The inability to disseminate inaccurate, inaccessible information causes series drawbacks. The  research concluded by providing useful suggestion that could assist in the management of information.

Open Access Original Research Article

Effect of Working Capital Management Practices on the Performance of Small and Medium Enterprises in Oyo State, Nigeria

O. Ademola Abimbola, O. Adegoke Kolawole

Asian Journal of Economics, Business and Accounting, Page 1-8
DOI: 10.9734/AJEBA/2017/35237

This study examined the effect of Working Capital Management (WCM) practices on the performance of Small and Medium Scale Enterprises (SMEs) in Oyo State, Nigeria. The relationship between cash management practices and the performance of SMEs was examined and the impacts of inventory and trade management practices on SMEs’ performance were also evaluated.

The study was carried out on 150 SMEs operators who were selected using stratified random sampling method. Primary data were sourced with the aid of questionnaires. Data were analyzed using both descriptive and inferential tools such as Frequency counts, Percentages, Multiple Regression Analysis and Spearman Rank Correlation Coefficient. The result of the study showed positive relationship between SMEs’ performance and Cash management practices. Furthermore, inventory management practices had significant effect on SMEs performance as the variables; inventory shrinkage (t = -2.560, p<0.05), inventory investment (t = 1.922, p<0.05) and inventory turnover (t = 1.967, p<0.05) affected SME's performance significantly. Also, trade credit management practices impacted significantly on the performance of SMEs as the predictors; credit policy (t = 5.802, p<0.05), credit granting decision (t = 5.092, p<0.05) and credit debt collection (t = 5.118, p<0.05) were also significant. The study concluded that the efficiency and sustainability of SMEs depends largely on good WCM practices. It is recommended that SMEs operators should take cognizance of WCM practices in order to enhance their performances.

Open Access Original Research Article

Use of Patron Demand Deposit Accounts in Cooperative Financing in Anambra State, Nigeria

Francis Nwankwo, Tessy U. Anigbogu

Asian Journal of Economics, Business and Accounting, Page 1-6
DOI: 10.9734/AJEBA/2017/28703

Patron Demand Deposit Account (PDDA) is a particularly unique system of raising cheap funds in cooperatives. However, because primary cooperatives lack the skills to manage PDDA and due to absence of necessary regulatory framework to control its operation, there have been calls for caution in its use by cooperatives. The paper evaluated the extent of the use of PDDA as a financing option by cooperatives in Anambra State and analysed possible factors leading to decisions to have PDDA as a financing strategy. Thirty cooperatives were randomly selected from three local government areas in the state. Descriptive statistics was employed to present data. Also Logit model was employed to examine the determinants of the choice to have PDDAs in cooperatives. We found that PDDAs were particularly common among agricultural and credit cooperatives. Access to credit, and grants, and years of operation were found to be primary determinants in having PDDA. But in view of the possible risk implications, the paper recommended that cooperatives should encourage their members to invest more in cooperative equity than in having PDDAs. It was also advised that cooperatives should take advantage of the various government credit schemes to reduce their financing problems and reliance on PDDAs.

Open Access Original Research Article

Financial Management Practices and Performance of Women Entrepreneurs in Nigeria

O. Ademola Abimbola, A. Adegoke Kolawole

Asian Journal of Economics, Business and Accounting, Page 1-10
DOI: 10.9734/AJEBA/2017/35236

The nexus between financial management practices and women entrepreneurship development is crucial to entrepreneurial success. This study examined the relationship between financial management practices and performance of women entrepreneurs in Nigeria. Stratified and simple random sampling techniques were adopted to select 348 women entrepreneurs from the population of 2700 who were registered in their respective associations. Tables, percentages and charts were used to analyse the data. Spearman Rank Correlation Analysis was employed to test the hypothesis.

Findings indicated that majority (82 percent) of the women entrepreneurs do not keep accounting records and often spend their business funds on expenses that are not related to their businesses. Also, the perception that record keeping is a tool of oppression is very rife among the women entrepreneurs. This has contributed significantly to their exposure to lapses, perceived misappropriations and reported losses which affect their performances adversely. However, the result of the Spearman rank correlation indicated that financial management practices correlated positively and significantly (p<0.05) with the performance of women entrepreneurs. This indicated that the more efficient the financial management practices of women entrepreneurs, the better their performances.

The study on the basis of the findings concluded that women entrepreneurship development depends largely on good financial management practices. It is therefore recommended that women entrepreneurs should take cognizance of these practices in order to enhance their performances.