Exploring the Benefits of Technology Adoption on Business Performance among Unregistered SMEs: Insights from Nigeria
Asian Journal of Economics, Business and Accounting,
This study in its capacity explore the significance of technology adoption among unregistered small or micro businesses in the informal economy. To achieve this objective, initial observations were carried out by researchers over a time period on unregistered business owners operating in an informal economy. The study adopts an interview data collection method. The findings reveal that initially, these business owners had no intention of adopting technology into their business model. However, they did. Given this, the adopted technology (simple mobile phones) gave them some unprecedented opportunities over others in terms of work flexibility and expanded customer networks via referral. Unintentionally, the interview findings also reveal that with the simple technology adopted by this informal and unregistered businesses, customers were able to make business transactions from their comfort zone and enhance their individual security consciousness.
- Technology adoption
- informal economy
- unregistered businesses
- business performance
How to Cite
Salisu Y, Bakar LJA. Technological capability, relational capability and firms’ performance: The role of learning capability. Revista de Gestão; 2019.
Wu SPJ, Straub DW, Liang TP. How information technology governance mechanisms and strategic alignment influence organizational performance. MIS quarterly. 2015;39(2):497-518.
Bonacich E. The other side of ethnic entrepreneurship: A dialogue with Waldinger, Aldrich, Ward and associates; 1993.
Maunganidze F. The role of government in the establishment and development of SMEs in Zimbabwe: Virtues and vices. Journal of Business Administration and Education. 2013;4(1).
Abualoush SH, Obeidat AM, Tarhini A, Al-Badi A. The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance. VINE Journal of Information and Knowledge Management Systems; 2018.
Ali BJ, Anwar G. Organizational Learning as A Determining Factor in Firm Performance. GOYA. 2021;68(374).
Hameed Z, Khan IU, Islam T, Sheikh Z, Naeem RM. Do green HRM practices influence employees' environmental performance ? International Journal of Manpower; 2020.
Albrecht S, Breidahl E, Marty A. Organizational resources, organizational engagement climate, and employee engagement. Career Development International; 2018.
Anwar G, Abdullah NN. The impact of Human resource management practice on Organizational performance. International journal of Engineering, Business and Management (IJEBM). 2021;5.
Yunis M, Tarhini A, Kassar A. The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship. Journal of Business Research. 2018;88:344-356.
El-Kassar AN, Singh SK. Green innovation and organizational performance: The influence of big data and the moderating role of management commitment and HR practices. Technological Forecasting and Social Change. 2019;144:483-498.
Paais M, Pattiruhu JR. Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The Journal of Asian Finance, Economics and Business. 2020;7(8):577-588.
Ramadani V, Hisrich RD, Abazi-Alili H, Dana LP, Panthi L, Abazi-Bexheti L. Product innovation and firm performance in transition economies: A multi-stage estimation approach. Technological Forecasting and Social Change. 2019;140: 271-280.
Donbesuur F, Ampong GOA, Owusu-Yirenkyi D, Chu I. Technological innovation, organizational innovation and international performance of SMEs: The moderating role of domestic institutional environment. Technological Forecasting and Social Change. 2020;161:120252.
Bouwman H, Nikou S, de Reuver M. Digitalization, business models, and SMEs: How do business model innovation practices improve performance of digitalizing SMEs?. Telecommunications Policy. 2019;43(9):101828.
Li F. The digital transformation of business models in the creative industries: A holistic framework and emerging trends. Technovation. 2020;92:102012.
Khan IS, Ahmad MO, Majava J. Industry 4.0 and sustainable development: A systematic mapping of triple bottom line, Circular Economy and Sustainable Business Models perspectives. Journal of Cleaner Production. 2021;297:126655.
Awotunde JB, Ogundokun RO, Ayo FE, Ajamu GJ, Adeniyi EA, Ogundokun EO. Social media acceptance and use among university students for learning purpose using UTAUT model. In International conference on information systems architecture and technology. 2019;91-102. Springer, Cham.
Bapna R, Umyarov A. Do your online friends make you pay? A randomized field experiment on peer influence in online social networks. Management Science. 2015;61(8):1902-1920.
Horton RP, Buck T, Waterson PE, Clegg, CW. Explaining intranet use with the technology acceptance model. Journal of information technology. 2001;16(4):237-249.
Sterling R, LeRouge C. On-demand telemedicine as a disruptive health technology: qualitative study exploring emerging business models and strategies among early adopter organizations in the United States. Journal of medical Internet research. 2019;21(11):e14304.
Cai R, Cain LN, Jeon H. Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?. International Journal of Contemporary Hospitality Management, (ahead-of-print); 2022.
van Esch P, Cui Y. Does consumer promiscuity influence purchase intent? The role of artificial intelligence (AI), change seeking, and pride. Journal of the Association for Consumer Research. 2021;6(3):394-401.
AlHogail A. Improving IoT technology adoption through improving consumer trust. Technologies. 2018;6(3):64.
Ghazali EM, Mutum DS, Chong JH, Nguyen B. Do consumers want mobile commerce? A closer look at M-shopping and technology adoption in Malaysia. Asia Pacific Journal of Marketing and Logistics. 2018;30(4):1064-1086.
Muangmee C, Kot S, Meekaewkunchorn N, Kassakorn N, Khalid B. Factors determining the behavioral intention of using food delivery apps during COVID-19 pandemics. Journal of Theoretical and Applied Electronic Commerce Research. 2021;16(5):1297-1310.
Sherer PD, Leblebici H. Bringing variety and change into strategic human resource management research. In Research in personnel and human resources management. Emerald Group Publishing Limited; 2001.
Abstract View: 18 times
PDF Download: 7 times