Influence of Knowledge Management Capabilities on the Performance of Mobile Telephone Firms in Kenya
Asian Journal of Economics, Business and Accounting,
Page 28-46
DOI:
10.9734/ajeba/2021/v21i1530476
Abstract
With intensifying rivalry in the mobile telephone industry, mobile telephone firms are finding knowledge management capabilities as vital resource for ensuring their performance. However, there is scanty empirical literature to help these firm associate knowledge management capabilities to their performance, hence this study which sought to ascertain the inspiration of knowledge management capabilities on the performance of mobile telephone firms in Kenya. it objectives were to; establish the influence of knowledge acquisition, find out the influence of knowledge application, determine the role of knowledge transfer, ascertain how knowledge protection influence, and stablish the joint effect of knowledge management capabilities (knowledge acquisition, knowledge application, knowledge transfer and knowledge protection) on the performance of the mobile telephone firms in Kenya. This study adopted descriptive survey design where it used a target population of the 63 heads of human resources, information marketing and finance from the 21 telephone firms operating in Kenya. Since the target population was easily manageable and readily accessible, census was used. The data which was collected data from primary sources using questionnaires was analysed using quantitative approach to produce descriptive and inferential statistics. In addition, the study tested for its hypothesis testing using; t-test,. F test and Analysis of Variance. The study found that each of; knowledge acquisition, knowledge application, knowledge transfer and knowledge protection have a positive significant effect of performance. The study concluded that on embracing knowledge management capabilities; knowledge acquisition; knowledge application; knowledge transfer; and knowledge protection, mobile telephone firms in Kenya experienced significant improved in performance and as they also gained competitive advantage over their competitors.
Keywords:
- Knowledge acquisition
- knowledge application
- knowledge management capabilities
- knowledge protection
- knowledge transfer
- mobile telephone firms
- performance
How to Cite
Wachinga, J., & Deya, J. (2021). Influence of Knowledge Management Capabilities on the Performance of Mobile Telephone Firms in Kenya. Asian Journal of Economics, Business and Accounting, 21(15), 28-46. https://doi.org/10.9734/ajeba/2021/v21i1530476
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Matin EK, Sabagh P. Effects of knowledge management capabilities on organizational performance in Iranian export companies. Mediterranean Journal of Social Sciences. 2015;6(2):240-250.
Waribugo S, Ofoegbu W, Akpan, E. The Impact of Knowledge Management on Product Innovation of Manufacturing Firms in Nigeria. 2016;6(6):78-87 Available:https://ssrn.com/abstract=2814614
Gachungi Rw, Mugambi M.. Influence of information and communication technology application on management of road projects in Kenya: A case of national highway authority. International Journal of Project Management. 2017;1(6):98- 118.
Najeeb M, Muhammad I, Hanif M, Bakar A, Hamid Al. (2018). The impact of Knowledge Management (KM) and Organizational Commitment (OC) on employee job satisfaction (EJS) in banking sector of Pakistan. International Journal of Management Excellence. 2018; 11(1);1476-1491 DOI:10.17722/ijme.v11i1.448
Olaima D, Al-Ameryee, M, Al-makhadmah I. The Influence of Knowledge Management on Organizational Performance in Service Organizations in Jordan. Information and Knowledge Management. 2015;5:42-48.
Estrada I,Faems D, de Faria, P, Coopetition and product innovation performance: The role of internal knowledge sharing mechanisms and formal knowledge protection mechanisms. Industrial Marketing Management. 2015; 53. DOI:10.1016/j.indmarman.2015.11.013
Ozigbo, S.A internal control and fraud prevention in Nigerian business organizations: a survey of some selected companies in Warri metropolis. Journal of Policy and Development Studies. 2015; 9(3): 185-188
Gakuo EW, Rotich G. Effect of strategic knowledge management on performance of commercial banks in Kenya.International Academic Journal ofHuman Resource and Business Administration. 2017; 2(3):19-45.
Kothari CR. Research Methodology. New Delhi: New Age international publishers Ltd; 2020.
Mugenda OM, Mugenda AG. Research methods: Quantitative and qualitative approaches. Nairobi Kenya: ACTS; 2008
Cooper D, Schindler P. Business research methods. New York: McGraw-Hill Irwin; 2014.
Oribhabor C, Anyanwu C. Research Sampling and Sample Size Determination: A practical Application. Journal of Educational Research. 2019;2(1):47-56.
Loannidis JP, Fanelli D, Dunne DD, Goodman SN. Meta-research: evaluation and improvement of research methods and practices. PLoS Biol. 2015;13(10):15-30.
Saunders MN, Bezzina F. Reflections on conceptions of research methodology among management academics. European Management Journal. 2015;33(5):297- 304.
Sekaran U, Bougie R. Research Methods for Business: A Skill-Building Approach. 6th Edition, Wiley, New York; 2013
Yin RK. Case study research and applications: design and methods. Sage Publications; 2017.
Kushwaha P, Rao MK Integrating the Linkages between Learning Systems and Knowledge Process: An Exploration of Learning Outcomes. VINE. 2016;45(3):376 - 396
Jones NB, Mahon JF. Knowledge Transfer and Innovation (1st ed.). Routledge; 2018. Available:https://doi.org/10.4324/9781315200163
Hurmelinna P. Enabling Collaborative Innovation–Knowledge Protection for Knowledge Sharing. European Journal of Innovation Management. 2011;14:303-321.
Kim JH. Multicollinearity and misleading statistical results. Korean Journal of Anesthesiology. 2019;72(6):558.
Abuaddous HY, Al Sokkar AAM, Abualodous BI, The Impact of Knowledge Management on Organizational Performance” International Journal of Advanced Computer Science and Applications (IJACSA). 2018; 9(4)
Bharadwaj S, & Chauhan S, Raman A. Impact of Knowledge Management Capabilities on Knowledge Effectiveness in Indian Organizations. Vikalpa. The Journal for Decision Makers. 2015;40(4):421–43
Ferraris A, Santoro G, Bresciani S. . Open innovation in multinational companies' subsidiaries: the role of internal and external knowledge. European J. of International Management. 2017; 11(4):452
Dayan R, & Heisig P, Matos, F. Knowledge management as a factor for the formulation and implementation of organization strategy. Journal of Knowledge Management. 2017;21(2):308-329.
Communication Authority of Kenya. Consumer information report. Nairobi: Communication Authority of Kenya; 2018.
Sarkindaji BD, Hashim NA, Abdullateef AO. Knowledge Management and Organizational Performance of Mobile Service Firms in Nigeria: A Proposed Framework. Information and Knowledge Management. 2014;4:88-95.
Huang CL. The influence of knowledge management implementation on organizational performance at Taiwan-listed integrated circuit companies: using intellectual capital as the mediator. The Journal of International Management Studies. 2015;10(1):1-17.
Salama IE. The impact of knowledge management capability, organizational learning, and supply chain management practices on organizational performance. The Business and Management Review. 2017;8(5):1-18.
Kinyua GM, Muathe SMA, Kilika JM Effect of Knowledge Conversion and Knowledge Application on Performance of Commercial Banks in Kenya. International Journal of Education and Research. 2015;3(10):431-444
Ngahu D, Mbugua DD. Knowledge management and commercial bank performance in Kenya. The Strategic Journal of Business & Change Management. 2017;4(2):923-94.
Wasike S, Ambula R, Kariuki A. Top Management Team Characteristics, Strategy Implementation, Competitive Environment and Organizational Performance: A critical review of literature. International Journal of Economic, Commerce and Management. 2016;4(6).
Donate M, de Pablo S, David J. The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research. 2014;68(2)
Omotayo FO, Babalola SO. Factors influencing knowledge sharing among information and communication technology artisans in Nigeria. Journal of Systems and Information Technology. 2016; 18(2): 148-169
Mosadeh B. Investigation the effect of knowledge management on organizational performance in tax office of Khuzestan, Iran. International Journal of Humanities and Cultural Studies. 2015;1000-1017.
Business Sweden. (2016, 12 10). Business Sweden. Retrieved from Business Sweden Available:https://www.business-sweden.se/contentassets/df353ab4798b4aa58b9131da0f3104de/ict-sector-in-kenya2016pdf
Saini R. Impact of knowledge management practices on selected industries: a structural equation modeling approach. Management & Marketing challenges for the Knowledge Society. 2016;8(4):577-592.
Kimani E. Effect of knowledge management practices on performance of mobile telephone companies. American Journal of Data, Information and Knowledge Management. 2021;2(1):54- 66. Available:https://doi.org/10.47672/ajdikm.764.
Ahmed S, Fiaz M, Shoaib M. Impact of Knowledge Management Practices on Organizational Performance: an Empirical study of Banking Sector in Pakistan. FWU Journal of Social Sciences. 2015;9(2): 147-167.
Chiu CN, Chen HH. The study of knowledge management capability and organizational effectiveness in Taiwanese public utility: The mediator role of organizational commitment. SpringerPlus. 2016;40(3):1-34.
Mtawali BC, Kiiru D. Knowledge management practices and performance of micro-finance institutions in Kenya: A case of Uwezo Micro-finance bank. International Academic Journal of Human Resource and Business Administration. 2018;3(2):524-549
Barney JB. Firm resources and sustained competitive advantage. Journal of Management. 1991;1(17):99-120.
Barney J, Ketchen D, Wright M. The Future of Resource-Based Theory. Journal of Management - J MANAGE.2011;37: 1299-1315
Nonaka I. The knowledge-creation company. Harvard Business Review. 1991; 69(6):96-104.
Nonaka I, von Krog, G. Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organization Science. 2009;20(3):635–652
Toyama R, Nonaka I. The Knowledge-creating theory revisited: knowledge creation as a synthesizing process. The Essentials of Knowledge Management. 2015;95-110.
Giddens,A. The Constitution of Society. Outline of the Theory of Structuration. University of California Press, Berkeley; 1984.
DeSanctis G, Poole MS. Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory. Organization Science. 1994;5:121- 147.
Kolb D. Experiential Learning: Experience As The Source Of Learning And Development. Prentice-Hall; 1984.
McGill M,. Slocum JW. The Smarter Organization. New York: John Wiley & Sons, 1994
Simon H. 'Bounded rationality and organizational learning' . Organization Science. 1991;2(1):125-134.
Gareth RT, Cicmi WS. Knowledge acquisition through process mapping”, International Journal of Productivity and Performance Management. 2016; 65(3): 302-323.
Amah E. Sustained knowledge acquisition and organizational effectiveness: A study of manufacturing firms based in Rivers State, Nigeria. Journal of Business and Management. 2016;16(10):10-17.
Matin EK, Sabagh P. Effects of knowledge management capabilities on organizational performance in Iranian export companies. Mediterranean Journal of Social Sciences. 2015;6(2):240-250.
Waribugo S, Ofoegbu W, Akpan, E. The Impact of Knowledge Management on Product Innovation of Manufacturing Firms in Nigeria. 2016;6(6):78-87 Available:https://ssrn.com/abstract=2814614
Gachungi Rw, Mugambi M.. Influence of information and communication technology application on management of road projects in Kenya: A case of national highway authority. International Journal of Project Management. 2017;1(6):98- 118.
Najeeb M, Muhammad I, Hanif M, Bakar A, Hamid Al. (2018). The impact of Knowledge Management (KM) and Organizational Commitment (OC) on employee job satisfaction (EJS) in banking sector of Pakistan. International Journal of Management Excellence. 2018; 11(1);1476-1491 DOI:10.17722/ijme.v11i1.448
Olaima D, Al-Ameryee, M, Al-makhadmah I. The Influence of Knowledge Management on Organizational Performance in Service Organizations in Jordan. Information and Knowledge Management. 2015;5:42-48.
Estrada I,Faems D, de Faria, P, Coopetition and product innovation performance: The role of internal knowledge sharing mechanisms and formal knowledge protection mechanisms. Industrial Marketing Management. 2015; 53. DOI:10.1016/j.indmarman.2015.11.013
Ozigbo, S.A internal control and fraud prevention in Nigerian business organizations: a survey of some selected companies in Warri metropolis. Journal of Policy and Development Studies. 2015; 9(3): 185-188
Gakuo EW, Rotich G. Effect of strategic knowledge management on performance of commercial banks in Kenya.International Academic Journal ofHuman Resource and Business Administration. 2017; 2(3):19-45.
Kothari CR. Research Methodology. New Delhi: New Age international publishers Ltd; 2020.
Mugenda OM, Mugenda AG. Research methods: Quantitative and qualitative approaches. Nairobi Kenya: ACTS; 2008
Cooper D, Schindler P. Business research methods. New York: McGraw-Hill Irwin; 2014.
Oribhabor C, Anyanwu C. Research Sampling and Sample Size Determination: A practical Application. Journal of Educational Research. 2019;2(1):47-56.
Loannidis JP, Fanelli D, Dunne DD, Goodman SN. Meta-research: evaluation and improvement of research methods and practices. PLoS Biol. 2015;13(10):15-30.
Saunders MN, Bezzina F. Reflections on conceptions of research methodology among management academics. European Management Journal. 2015;33(5):297- 304.
Sekaran U, Bougie R. Research Methods for Business: A Skill-Building Approach. 6th Edition, Wiley, New York; 2013
Yin RK. Case study research and applications: design and methods. Sage Publications; 2017.
Kushwaha P, Rao MK Integrating the Linkages between Learning Systems and Knowledge Process: An Exploration of Learning Outcomes. VINE. 2016;45(3):376 - 396
Jones NB, Mahon JF. Knowledge Transfer and Innovation (1st ed.). Routledge; 2018. Available:https://doi.org/10.4324/9781315200163
Hurmelinna P. Enabling Collaborative Innovation–Knowledge Protection for Knowledge Sharing. European Journal of Innovation Management. 2011;14:303-321.
Kim JH. Multicollinearity and misleading statistical results. Korean Journal of Anesthesiology. 2019;72(6):558.
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