Asian Journal of Economics, Business and Accounting

Aims: This study examined the associations of visionary leadership, work motivation and organisational communication with administrative staff performance, and assessed the mediating role of perceived organisational support (POS).

Study Design: A quantitative explanatory, cross-sectional survey design was employed.

Place and Duration of Study: The study was conducted in eight private universities in Batam, Indonesia, between September and December 2025.

Methodology: The eligible population comprised 202 administrative staff with more than one year of service, of whom 134 provided usable responses. Data were collected through a structured, self-administered questionnaire and analysed using partial least squares structural equation modelling (PLS-SEM) with WarpPLS 7.0. The measurement and structural models were assessed to examine construct quality, direct associations and specific indirect effects.

Results: The measurement model demonstrated satisfactory reliability and convergent validity. Visionary leadership, work motivation and organisational communication were positively associated with both POS and administrative staff performance. POS showed the largest direct association with performance (β = 0.451, p < .001). The model explained 52.4% of the variance in POS and 64.1% of the variance in performance. All three indirect pathways through POS were positive and significant, indicating complementary partial mediation.

Conclusion: The findings suggest that administrative staff performance is associated with institutional leadership, employee motivation and internal communication, both directly and through perceived organisational support. The cross-sectional design and voluntary-response sampling limit causal interpretation and generalisability.